TOPS Dispatch Help Center

Configuration

• TOPS Training Agenda
• TOPS Company Settings
• User Management
• How to Add/Edit/Deactivate/Delete Users
• Employee

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Call Taking and Dispatch

• Call Taking
• Customer Locate
• TOPS VIN Decoding
• Back Dating a New Call using TOPS Quick Call

Mobile Apps

• TOPS Driver - Global Settings
• Set up a driver for TOPS Driver (mobile app)
• Error - No Driver is Associated with this User

Accounting

• Accounting Exports
• TOPS / QuickBooks Interface Overview
• TOPS Hold Explanation
• FAQs Troubleshooting Accounting
• Checkout Process - Reconciling and Confirming Calls

Management

• TOPS Business Analyzer
• TSAR Daily Snapshot email report

TOPS Legacy Version (Windows) FAQs

• Reports not opening in Excel upon download
• Wireless Carrier Email (SMS) Address List
• What is a "Pager Email Address" on the Employee screen?
• Tow Ticket not Assigned
• Resetting your Dispatch Screen

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Release Updates

• TOPS Browser July 2024

Auction Simplified

• TOPS Integration with Auction Simplified