I assigned the wrong driver to a call, how do I fix this?
As long as the call is not confirmed you can fix this issue.
Depending on how far the call has gone before you realized the mistake (reconciliation, inventory, completed), fixing this issue may require a fairy high level of access. If you are unable to do this, you may need the assistance of a supervisor.
If the call has not yet been completed all you need to do is:
- Unassign the call on the dispatch screen
- Re-assign it to the correct driver (for more information and instructions on how to do this please see the Unassigning calls article linked below)
If the call has been completed or put into inventory but it has NOT yet been reconciled. You will need to:
- Place the vehicle back into Dispatch mode (for more information and instructions on how to do this please see the “Un-completing calls” article linked below)
- Unassign the call on the dispatch screen
- Re-assign it to the correct driver (for more information and instructions on how to do this please see the Unassigning calls article linked below)
If the call has been completed or put into inventory but it has yet been reconciled, you will need to do the same as above, but you will also need to zero out the commissions by putting a “0” in the “Comm. $” field in the dispatch tab at the bottom left corner of the call screen before you place the call back into dispatch mode.
If when you are entering the tow ticket to complete the dispatch process you get an error message saying “Tow Ticket # XXXX is not assigned to any of the dispatched drivers”, you will need to unassign/reassign the tow ticket. Please see the Tow Ticket error article for more information.
Depending on your level of access you may or may not be able to correct this issue yourself. You may need to ask a supervisor to do it for you. If they are unable to do this, please have them contact the Helpdesk for assistance.
TOPS Support | (e) [email protected] | (p) 866.800.8677 Opt 1